Gryphon IT Solutions realizes the challenges and complexity of running ICT systems. To plan and buy hardware and software is just not enough. Businesses need documented strategies of how they plan to stay updated on hardware and software maintenance, and configuration requirements. This involves hiring staff with specific knowledge and skill-set, task management and project management, managing HR and finances, and so on.
We eliminate ICT risks and plan for better use of existing resources and applications.We prepare detailed Service Level Agreements (SLAs), to ensure compliance with what we promise and what we deliver.This process of SLAs, coupled with our skill and experience to manage IT services, give you a great business opportunity to leverage our expertise, and at affordable cost.
Gryphon IT provides three main areas within their outsourcing offer:
- Strategic ICT advice and management support
- Infrastructure development and maintenance
- Application support (development and project management)
We have different engagement models for your specific business requirements, as
- Full-time onsite presence
- Part-time regular support
- Ad hoc operational support
Our working process is participative; we suggest changes and upgrades with valid reasons and analysis. The final decision is of course, taken by the business.